SOFIE HOME LLC
SOFIE HOME LLC Privacy Policy
Sofie Home
This SMS Messaging Privacy Policy explains how SOFIE HOME LLC (doing business as Sofie Home) collects and uses information about you when you communicate with us by text message (the "Messaging Service").
We use a third-party service provider to facilitate and deliver SMS messages. The provider acts only on our behalf and does not use your information for its own marketing purposes.
Information We Collect
When you communicate with Sofie Home via SMS, we may collect:
- Your mobile phone number
- The date, time, and content of messages exchanged
- Your name or contact information you voluntarily provide
- Information related to your inquiry, appointment, or service request
We may also collect basic technical information such as carrier and message delivery status to operate and improve our communication services.
How We Use Your Information
We use the information collected to:
- Respond to your inquiries
- Provide customer support
- Schedule or confirm appointments
- Provide requested services or updates
- Follow up regarding ongoing services or requests
- Maintain records of communication
Sharing of Information
We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.
We may share information only with service providers that assist us in operating our business and delivering communications (such as our messaging platform provider), and only to the extent necessary to provide the Messaging Service.
We may also disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of Sofie Home, our users, or others.
SMS Consent
SMS opt-in or phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate company for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain SMS communication records as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You may opt out of SMS communications at any time by replying any of the following keywords to any message: STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPTOUT. After opting out, you will no longer receive messages unless you initiate contact again.
Reply HELP or INFO for assistance. Reply STOP to unsubscribe. Msg&Data Rates May Apply.
Contact Us
If you have questions about this Privacy Policy, please contact us:
SOFIE HOME LLC
236 Lessin Lane, Unit A, Austin, TX 78704
Email: support@sofiehome.com